It Support
introduction
IT has become a vital part in our daily proceedings, one issue can cost you a lot of time and money. Procom ensures that your home and business IT systems run efficiently with our 24 hour monitoring, remote and on-site IT support solutions, software & hardware supply and maintenance.
- Remote support via Helpdesk portal during business hours
- Scheduled preventative maintenance
- Onsite support
- Antivirus, Anti-malware and ransomware protection
- 24/7 Device Monitoring
"Thanx to Procom all our IT systems has been upgraded and our efficiency and productivity has increased substantially" - Martie GK Steel
Don't let your IT systems become a headache, Procom offers a turnkey solution to manage the efficiency and reliability of your IT infrastructure. Keeping you up to date with the latest technology ensure your productivity remains consistent.
procom Managed Security
Procom Service level agreement offers next level protection on all end point devices. The security features included in the monthly subscription:
- Anti-Virus Protection
- Anti-Malware
- Firewalling
- Ramsonware Protection
- Device Policies
- Content Filtering
procom rmm
Procom’s RMM (Remote Monitoring & Management software) gives you the peace of mind knowing that your IT infrastructure is taken care of. The RMM enables the following features on your devices:
- Patch Management (Software Management & Updates)
- Remote Support (for desktop support via our Help Desk)
- 24/7 Device Monitoring
- Custom reporting on system performance
Choose your plan
SERVICE LEVEL AGREEMENT PRICING
Silver
0-15 Devices
R
299
Per Device p/m
-
Firewalling
-
Anti-Malware
-
Anti-Virus Protection
-
Ramsonware Protection
-
Content Filtering
-
24/7 Device Monitoring
-
Telephone support
-
Scheduled preventative maintenance
-
Remote support via Helpdesk portalduring business hours
-
Patch Management (Software Management & Updates)
-
10% discount on all technology bought from Procom
gold
16-30 Devices
R
279
Per Device p/m
-
Firewalling
-
Anti-Malware
-
Anti-Virus Protection
-
Ramsonware Protection
-
Content Filtering
-
24/7 Device Monitoring
-
Telephone support
-
Scheduled preventative maintenance
-
Remote support via Helpdesk portalduring business hours
-
Patch Management (Software Management & Updates)
-
10% discount on all technology bought from Procom
platinum
31+ Devices
R
259
Per Device p/m
-
Firewalling
-
Anti-Malware
-
Anti-Virus Protection
-
Ramsonware Protection
-
Content Filtering
-
24/7 Device Monitoring
-
Telephone support
-
Scheduled preventative maintenance
-
Remote support via Helpdesk portalduring business hours
-
Patch Management (Software Management & Updates)
-
10% discount on all technology bought from Procom
SERICE LEVEL AGREEMENT PRICING
Silver SLA
0-15 Devices
R
299
p/device p/month
-
Firewalling
-
Anti-Malware
-
Anti-Virus Protection
-
Ramsonware Protection
-
Content Filtering
-
24/7 Device Monitoring
-
Telephone support
-
Scheduled preventative maintenance
-
Remote support via Helpdesk portalduring business hours
-
Patch Management (Software Management & Updates)
-
10% discount on all technology bought from Procom
Sign up
Full IT audit will be conducted to provide a detailed quotation