It Support

introduction

IT has become a vital part in our daily proceedings, one issue can cost you a lot of time and money. Procom ensures that your home and business IT systems run efficiently with our 24 hour monitoring, remote and on-site IT support solutions, software & hardware supply and maintenance.

"Thanx to Procom all our IT systems has been upgraded and our efficiency and productivity has increased substantially" - Martie GK Steel

Don't let your IT systems become a headache, Procom offers a turnkey solution to manage the efficiency and reliability of your IT infrastructure. Keeping you up to date with the latest technology ensure your productivity remains consistent.

procom Managed Security

Procom Service level agreement offers next level protection on all end point devices. The security features included in the monthly subscription:

procom rmm

Procom’s RMM (Remote Monitoring & Management software) gives you the peace of mind knowing that your IT infrastructure is taken care of. The RMM enables the following features on your devices:

Choose your plan

SERVICE LEVEL AGREEMENT PRICING

Silver

0-15 Devices
R 299
Per Device p/m
  • Firewalling
  • Anti-Malware
  • Anti-Virus Protection
  • Ramsonware Protection
  • Content Filtering
  • 24/7 Device Monitoring
  • Telephone support
  • Scheduled preventative maintenance
  • Remote support via Helpdesk portalduring business hours
  • Patch Management (Software Management & Updates)
  • 10% discount on all technology bought from Procom

gold

16-30 Devices
R 279
Per Device p/m
  • Firewalling
  • Anti-Malware
  • Anti-Virus Protection
  • Ramsonware Protection
  • Content Filtering
  • 24/7 Device Monitoring
  • Telephone support
  • Scheduled preventative maintenance
  • Remote support via Helpdesk portalduring business hours
  • Patch Management (Software Management & Updates)
  • 10% discount on all technology bought from Procom

platinum

31+ Devices
R 259
Per Device p/m
  • Firewalling
  • Anti-Malware
  • Anti-Virus Protection
  • Ramsonware Protection
  • Content Filtering
  • 24/7 Device Monitoring
  • Telephone support
  • Scheduled preventative maintenance
  • Remote support via Helpdesk portalduring business hours
  • Patch Management (Software Management & Updates)
  • 10% discount on all technology bought from Procom

SERICE LEVEL AGREEMENT PRICING

Silver SLA

0-15 Devices
R 299 p/device p/month
  • Firewalling
  • Anti-Malware
  • Anti-Virus Protection
  • Ramsonware Protection
  • Content Filtering
  • 24/7 Device Monitoring
  • Telephone support
  • Scheduled preventative maintenance
  • Remote support via Helpdesk portalduring business hours
  • Patch Management (Software Management & Updates)
  • 10% discount on all technology bought from Procom

Need IT assistance?

Let us help improve the functionality of your business.